Terms and Conditions

Coaching’ is a process that takes place when a client and coach enter into a partnership for the benefit of the client desire for personal development. A ‘Coach’ is the person engaged to support a client by appointment for personal development and growth using agreed techniques and goal setting. A ‘Client’ is the person who makes a choice to develop, grow and achieve goals by engaging a coach to support them through the process. ‘JBY ~ Coaching’ (‘personal coaching’) means the partnership between the coach and the client in an agreement to conduct coaching sessions in person or over the telephone at agreed times and over an agreed time frame. Coaching sessions’ are the agreed appointmented periods of time during which the coaching process takes place.

Coaching Sessions

Coaching sessions will be carried out in person or over the telephone at mutually agreed times and places during an agreed time frame. Both client and coach will be expected to be on time for all sessions.

Session Length

Personal  JBY ~ coaching, at an agreed venue, will normally take place fortnightly for each client, lasting 1or 1.5 hours or at such other times as is agreed during the time frame and may include more than one client for each on-site visit. Personal JBY coaching sessions by telephone will normally take place fortnightly and last one hour per session or at such other times as is agreed during the time frame. E-mail and texting support will be available subject to availability.

Session Times

The client, giving a minimum of 48 hours notice, may change coaching session appointment times. If more than 3 sessions are changed or canceled during the agreed time frame a discussion with the individual client, or leader/guardian, will be requested with a view to terminating this Agreement (and the provisions below relating to termination shall apply). A coaching session may be deemed to have taken place if less than 48 hour’s notice is given. If for any reason, the coach has to cancel a coaching session then the session will be rescheduled at a mutually agreeable time.

Client Preparation

Clients are expected to action tasks and/or achieve goals as part of the self-directed learning process from coaching sessions. A client is expected to carry out any action, matter or thing in preparation for future sessions as agreed. A client must advise the coach if they become aware that these actions will not or, cannot be performed. In a situation where a client refuses to carry out agreed actions, then the coach may terminate this Agreement (and the provisions below relating to termination shall apply).

Coaching Techniques

The client needs to acknowledge that coaching sessions may be personally and physically challenging and that there can be occasions when the client may feel emotional challenges. The client must schedule all sessions at times and in environments that ensure the best physical, mental and emotional states and conditions required to conduct the coaching session and shall (if necessary) cancel any coaching session in a situation when they are not feeling healthy enough to continue.

The client will not hold the coach liable for any loss or cost incurred by the client (or any person related to the client) in the event of mental, physical, emotional stress or distress (or other ailment or condition) caused either directly or indirectly in relation to the coaching sessions. The client will indemnify the coach in the event of any such claim.

Coaching General

Intellectual Property Rights

The client has no right to use or reproduce any of the processes, techniques, presentations, methodologies or materials used by the coach in the coaching sessions, workshops or other coaching activities (“Materials”). The client must not at any time use or reproduce the “Materials” in any manner, shape or form (except for their own personal use) and the client shall ensure that no agent nor any related corporate body use or reproduce the “Materials” in any manner, shape or form. The client shall indemnify and keep the coach indemnified in respect of any loss or damage caused or sustained by the coach in the event of the client breach of this paragraph.

Confidential Material

As part of the coaching process the coach may need to obtain personal details or confidential material relating to the client. The coach shall use all reasonable endeavors to ensure that such material shall not be disclosed to any third party without your prior consent.

The Coach is an Independent Contractor

The client must acknowledge that the coach has been engaged solely as an independent contractor. The coach will act at all times as an independent contractor and have no authority to bind or represent any other party in any way. The client shall not hold any party liable for any act, matter or thing done or, to be done by the coach, in the course of the coaching.

Liability & Indemnity

JBY ~ Coaching shall not assume any responsibility for individual outcomes as a result of partaking in the coaching process. Clients acknowledge that all life changes must come from within and are not the responsibility of JBY Life Strategies & Rob Thomas is not responsible for any loss; injury, damage, expense or delay incurred attending a session.

Termination of Agreement

The coach may terminate this Agreement before the end of the agreed time frame on written notice to the individual client or organization if:

(a) A client fails to perform or observe any of the terms of this Agreement and fails to correct such breach within 5 business days of a notice from the coach to correct that failure.

(b) A client fails to perform any term of this Agreement, which is incapable of correction.

The client may terminate this Agreement if the matters above in paragraphs (a) and (b) are applicable to the coach. Either the coach or the client may terminate the Agreement by arrangement.

Once we have spoken and have both agreed to work with one another, a copy of this service agreement will be sent to you electronically and/or hard copy. Please read and understand the following: After JBy – Rob Thomas review’s your questionnaire he will contact you by

e-mail or phone to schedule a 30 minute preliminary conditional coaching session.

The purpose of this preliminary conditional coaching session is to explore the possibilities and appropriateness of coaching for you and for you to experience what coaching is like with (Just BE you) – Rob Thomas. Rob’s time is at a premium, so the condition for him offering this much time is that you will make a decision at the end of your session about whether or not you want to move forward with coaching.

You have complete choice and whatever you choose is fine with Rob Thomas. If you choose to move forward with coaching you will have a conversation about the next step and designing your coaching work together. And if you decide not to move forward with coaching, you will experience no hard feelings from Rob Thomas and you will part on friendly and respectful terms. Please allow 24 to 48 hours, depending upon Rob’s schedule. All information is held in the strictest confidence. Please complete the form below on your computer and send as an attachment to RobThomas@justbeyoulifecoaching.com